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QA is People. QA is a Process.
QA is an Approach.
Quality Assurance is a great deal more that satisfying requirements and specifications. Quality Assurance means identifying and satisfying expectations.
But expectations always come from people. What people? Customers, who buy your product or service; workers on all levels, who produce that product or service; and suppliers and service providers, who enable you to produce it. Satisfying the expectations of all these people.
Hence, Quality Assurance is the understanding and the love of people and, therefore, it is leadership.
We are all familiar with the slogan proudly displayed on the Quality Assurance standard: “Constant Improvement”. Few, however, give much thought to the basic assumption of the very concept of “improvement”:
Is it at all possible to improve something
without making some changes to it?
Every improvement requires a change
And a process of real change is only possible when your thought, your relationship to that which you wish to change, changes as well. For if they do not, if you go on viewing it in the same way and from the same vantage point as you used to do before – you will continue acting towards it in the same way you used to do before, and then there shall be no change, following there shall also be no improvement.
Therefore, above all it means a change of approach; combining the love of people with simplicity, innovation and inventive thinking; seeing the old from a new angle and finding simple, and therefore creative, solutions. Only then can you lead and leave the others behind you, to contend themselves with satisfying requirements which you shall be setting.
Why change of approach?
And what makes this approach to Quality Assurance any different from the current and widely accepted one? Why necessarily a change in approach?
It begins with the recognition that Quality Assurance is first and foremost about people. It is the people who make and operate the processes. Improvement and understanding of the factors motivating and empowering people (as well as the opposite processes), of communication between people, of increased awareness, optimal setup of the organizational processes, these shall help solving the many difficult challenges with which you are struggling today. We are not talking about another program to implement or some more statistical analysis tools and applied methods, but a full overhaul of the direction of your thinking. This requires a change of approach.
The good news is one can learn this approach and experience most significant improvement in all areas of the organization’s work.
And this means that the much talked about constant improvement is no longer limited to the select few, but very much reacheable and real. Acquiring this approach and applying it among all levels beginning with the management will allow you to set this process into motion and maintain it.
Sounds like a rather complicated process. What’s in it for us?
With the right training, a change in approach and the use of the applicable management tools you can drastically change the attitude towards Quality Assurance and achieve results, which will mean significant reduction in resources and increased profitability! You would be surprised to discover the many and various fruits of your labor in this process making appearance in unexpected places, such as:
- greater efficiency;
- a better working climate;
- lower turnover;
- a decrease in hidden costs and time;
- and more…
“Maof Dvora” specializes in facilitating approach-changing processes, for any audience and at any organizational level or configuration, from all-encompassing organization-wide and to personal, one-on-one, of a single QA worker, manager, supervisor, engineer or operator. A change in approach in each case, in each person, shall bring palpable improvement in actual work process and product results, in communication and organizational climate in general.
What does “Maof Dvora” offer?
- Choose the training plan most suitable to you and your organization from the variety of training plans offered at “Maof Dvora” (in the event that none if the existing plans satisfy your needs – a specific one will be prepared for your organization);
- begin shaping the right approach to your processes and your people – in order to become leaders in your field!
Don’t be satisfied with “good enough”.
Fill the contact form below to set up a non-binding meeting at your organization and let’s take it together to a new level!
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This post is available also in: Hebrew